9xo Privacy Policy — Your information is completely safe with us

1. Introduction & Purpose

9xo is a trusted online gaming platform with millions of users across Bangladesh. This Privacy Policy explains what information we collect when you register, play, or use our services — and how we keep it safe.

9xo's Privacy Policy is built in accordance with international data protection standards. We believe your personal data belongs entirely to you — we only use it temporarily to deliver our services.

This privacy policy applies equally to the 9xo website, mobile application, and all associated digital services. By using any 9xo service, you are deemed to have accepted this privacy policy.

2. What Data We Collect

9xo only collects information that is necessary to provide and improve our services. Collecting excessive or unnecessary data goes against our policy.

Automatically Collected Data

Some information is collected automatically while you use 9xo. This includes:

• Your device type, operating system, and browser version.
• IP address and approximate location (city/country level).
• A log of how long you used the site and which pages you visited.
• Cookies and session identifiers.

3. How We Use Your Data

9xo uses collected data only for defined purposes. Our guiding principle is to use only what is needed — nothing more.

• Account Management: To create, verify, and secure your account.
• Service Delivery: For managing gaming services, deposits, withdrawals, and bonuses.
• Contact: To respond to important updates, security alerts, and customer support requests.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet regulatory authority requirements in compliance with applicable law.
• Service Improvement: To improve your 9xo experience through anonymous analytics.
• Responsible Gaming: To detect signs of excessive gaming and provide appropriate support.

4. Data Sharing & Third Parties

9xo does not generally share your personal information with third parties. However, limited data may be shared in the following specific circumstances:

Data may be shared when:

• Payment Processors: Necessary information is shared with bKash, Nagad, and banks to process deposits and withdrawals.
• Legal Requests: We may be required to provide information in response to a court order or a lawful request from a government authority.
• Security Investigation: To assist law enforcement agencies in investigating fraud or criminal activity.
• Business Changes: In the event of an ownership change or merger — the new owner will be bound by the same Privacy Policy.

What we never share:

• With advertisers or marketing companies.
• To third-party data brokers.
• With any unnecessary third party without your consent.

5. Cookies & Tracking Technologies

9xo uses cookies on its website and app. Cookies are small text files stored on your device that help improve the functionality of the site.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymous.

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

6. Data Security Measures

9xo protects your data using industry-leading technology and practices. Our security measures are built to the highest standards in the industry.

• SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Two-Factor Authentication (2FA): Two-factor authentication for added account security.
• Data Backup: Regular secure backups to prevent data loss.
• Trained Staff: Only staff trained in data protection are permitted to access your information.

7. Your Privacy Rights

9xo respects every user's rights regarding their personal data. Your key rights are outlined below:

8. Protection of Minors' Data

9xo is strictly for users aged 18 and above. We do not collect personal information from minors, and have no intention of doing so.

• Age verification is mandatory at the time of registration.
• If an underage user's account is identified, it will be immediately suspended and any collected data will be deleted.
• If you believe a minor is using 9xo, please let us know.

9. Data Retention Period

9xo does not store your data indefinitely. Specific retention periods are defined for each category of information.

• While your account is active: All data is retained for the duration of active accounts.
• After account closure: Personal data is deleted within a maximum of 6 months.
• Financial Transaction Records: May be retained for up to 5 years due to legal obligations.
• Security Logs: Retained for up to 1 year for fraud investigation purposes.
• Customer Support Contact: Deleted 2 years after the issue is resolved.

Once the retention period expires, data is securely and permanently deleted or anonymized so that you can no longer be identified in any way.

10. Privacy Policy Updates

9xo may update this Privacy Policy from time to time. Changes in law, new technologies, or updates to our services may require revisions to this policy.

• A notice will be posted on the website for any significant changes.
• Registered users may be notified by email about important changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this page.

11. Contact & Complaints

For any questions, concerns, or complaints regarding the privacy policy, please contact our dedicated privacy team.

• Email: [email protected]
• Response Time: Typically within 1–3 business days.
• Customer Support: Support is available 24/7 via live chat.

For privacy-related complaints, we will first attempt to resolve the matter directly with you. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.